Learning Objectives By the end of this course, learners will be able to: 1. Define what empathy is and understand the benefits of having higher levels of personal empathy. 2. Describe how our eyes and ears can “trick” us because of how our brain and biology work together. 3. Recognize that there are many kinds of bias baked into our DNA that can drive how we react to others. 4. Define what true culture is, and recognize your own unique culture. 5. Encourage behavior that values the benefits of diversity in every facet of life. 6. Explain that emotions result from a variety of factors, and how the Cognitive Appraisal Theory of Emotion can help us manage our emotions. 7. Describe how "Active Listening" is very different from "hearing".

1. Understand the value of higher levels of personal empathy as well as a culture of higher empathy within an organization. 2. Understand that our personal level of empathy can be limited by biological and environmental factors. 3. Explain how things like optical illusions; various kinds of bias; and situational experiences can impact our personal level of empathy.