The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 40-hour program, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies.

Getting certified in the Conflict Dynamics Profile (CDP). The CDP is an assessment instrument measuring conflict behaviors, an excellent resource to increase self-awareness and improve conflict management skills. The CDP is unlike any other assessment in that it focuses specifically on conflict behaviors, rather than styles. It helps individuals and teams understand how they respond to conflict, what triggers can escalate conflict, and how to manage conflict more effectively. Two versions of the instrument—the CDP-Individual (CDP-I) and CDP-360—emphasize an action-oriented approach that leads to real improvement. A thorough Development Guide provides information and tips for coping with conflict and building strong interpersonal relationships.

* Understand Best Practices in designing and delivering CDP-based training to diverse audiences (Conflict Dynamics Profile) * Learn the Fundamentals of a Model Workshop that is adaptable and responsive to specific client needs * Build a Training Framework using core CDP resources, with a roadmap to access the Certified Workplace Mediator and Trainer (CMT) workshop as a next step * Learn Practical Guidelines for engaging and motivating participants in both an in-person and live online learning environment * Gain Actionable Tips to enhance the effectiveness and sustainability of training programs

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 40-hour program, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies.

Provide a clear understanding of the EMP's development, interpretation and application so coaches, consultants, trainers and educators can use the EMP with their own clients or students

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 40-hour program, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies.

Getting certified in the Conflict Dynamics Profile (CDP). The CDP is an assessment instrument measuring conflict behaviors, an excellent resource to increase self-awareness and improve conflict management skills. The CDP is unlike any other assessment in that it focuses specifically on conflict behaviors, rather than styles. It helps individuals and teams understand how they respond to conflict, what triggers can escalate conflict, and how to manage conflict more effectively. Two versions of the instrument—the CDP-Individual (CDP-I) and CDP-360—emphasize an action-oriented approach that leads to real improvement. A thorough Development Guide provides information and tips for coping with conflict and building strong interpersonal relationships.

* Define the fundamental differences between coaching, mentoring and advising to ensure a client-directed approach * Identify the specific role of a coach as a "curious thought partner" rather than an expert advisor * Apply the specific “how-to's” of using the EMP and CDP assessments to drive developmental conversations * Demonstrate confidence in debriefing assessment results by exploring personal risks, internal/external pressures, and client "blind spots" * Utilize the ACS Model of Coaching (Assessment, Challenge, Support) as a framework for the coaching process * Practice essential coaching skills, specifically active listening, inquiry (powerful questioning) and behaviorally-anchored feedback * Implement strategies to cultivate trust and safety, including establishing clear coaching agreements and confidentiality * Execute techniques to move clients from their "comfort zone" to their "learning zone" by balancing support with constructive challenge * Discover actionable tips and high-impact tactics to support continuous improvement for students or clients * Identify and leverage professional resources to supplement and enhance ongoing coaching practices * Formulate application plans to integrate these coaching competencies into their specific professional roles as consultants, leaders or educators