-Learn from IAAPA Brass Ring awarded Human Resources Leaders about effective HR Strategy -Take away insights from leading names in Attractions Human Resources for employee rewards and recognition -Understand the frameworks of exceptional organizational culture that these award-winning leaders have implemented

-Quantify the strategic cost of disconnection by understanding the financial and operational impact of disengagement and turnover in seasonal environments, and build an internal business case for recognition as a retention and revenue strategy -Identify the invisible exit signals employees send before resigning and understand how executive level decisions about culture, consistency and communication either accelerate or interrupt those patterns -Design recognition into the operating model by moving beyond ad hoc appreciation to build a scalable, leadership-driven system where every touchpoint reinforces connection and belonging rather than checking the box

-Discuss the current state of workplace communication and the pitfalls of a “digital-first” strategy -Explore the concept of curiosity as it relates to deepening a connection through conversation -Practice critical elements of starting and maintaining a conversation and develop plans for implementation

Team Leadership development, People Leadership, Training Cycle, Employee Lifecycle

-Experience how to generate and implement new engagement and team retention strategies -Learn how to make hiring and onboarding fun and successful -Gain leadership insights and ideas to implement in your attraction

-Identify specific leadership behaviors that most influence frontline employee engagement and guest experience in high-volume, operationally complex attraction environments -Apply practical, leadership strategies that improve consistency, accountability, and morale across shifts, seasons, and staffing models without adding operational complexity -Recognize their role as career-shaping leaders and leverage daily interactions with frontline employees to reduce turnover, elevate performance, and strengthen culture at scale

-Understand the impact mentorship programs can have on retention and leadership development, including research showing employees with mentors are significantly more likely to stay with their organization -Identify the key components of a structured mentorship program that supports career growth and knowledge sharing across teams -Explore practical tools and existing mentorship frameworks that organizations can use to implement mentorship programs quickly and affordably