After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.

This workshop is taught on three Wednesdays over three weeks, at EPCOR. After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.

After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.

After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.

After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.

Here is the detailed outline of the topics covered in the one-day workshop: MORNING • The Four Learning Stages • Learning a New Skill is Easier Said Than Done • Problem Ownership • Who Owns the Problem? • Roadblocks to Communication • Effective Listening Skills • Practicing Active Listening • Confrontive I-Messages • Assessing Anger • Anger • Practicing Confrontive I-Messages • Real-Life Confrontive I-Messages AFTERNOON • Shifting Gears with Active Listening • Why Conflict is a Good Thing • Identifying Conflicts • The Critical Requirements for Using the No-Lose Method for Resolving Conflicts • Method III Checklist • Method III Problem-Solving Guide • Resolving Values Collisions • Clear Sending in the No-Problem Area • Sending Declarative I-Messages in Real-Life Situations • Real-Life Appreciative I-Messages • Preventive I-Messages in Real-Life Situations

After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.

After the L.E.T. Workshop, it is expected that you will have learned how to: 1. Determine who “owns the problem” in a given situation. 2. Identify the 12 Roadblocks to communication. 3. Distinguish between Roadblocks and Active Listening. 4. Avoid the Roadblocks that cause most helping attempts to fail. 5. Recognize when team members need your help as a skilled listener. 6. Use silence, acknowledgments and door-openers to help another person with a problem. 7. Active Listen to hear another’s feelings. 8. Active Listen to clarify information. 9. Distinguish between Acceptable and Unacceptable Behavior. 10. Determine what to do when another’s behavior is interfering with you meeting your needs. 11. Develop a three-part Confrontive I-Message. 12. Confront another’s unacceptable behavior with an I-Message. 13. Shift gears between I-Messages and Active Listening when appropriate. 14. Acknowledge others’ efforts with Appreciative I-Messages. 15. Prevent problems and conflicts using Preventive I-Messages. 16. Recognize conflict situations. 17. Distinguish between Conflicts-of-Needs and Values Collisions. 18. Avoid the use of Method I. 19. Avoid the use of Method II. 20. Set the stage for Method III Conflict Resolution. 21. Use Method III to resolve a conflict you have with another person. 22. Use Method III to mediate a conflict between others. 23. Handle Values Collisions. 24. Use the Principle of Participation when there’s an issue or problem involving team members.