SHRM Activities

List of SHRM recertification activities. 
15 May

Attracting and Retaining CX and UX Talent

Attracting and Retaining CX and UX Talent

Saturday, May 15, 2021 (12:00 AM) to Sunday, December 31, 2023 (11:59 PM)
8 PDCs

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Topics and objectives include: * What are CX and UX? * What types of work and tasks do we normally do? What’s outside of our usual fields of expertise? * Processes and approaches we use. * CX/UX education. * Why our job titles are a mess and what they should be. * Why we tend to be flight risks or quit, and what can be improved. * The dirty secrets job descriptions tell us about companies. * Creating excellent job descriptions. * Improving the candidate experience. * How to assess candidates. * The benefits of creating an apprenticeship program at your company.

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