After successful completion of this workshop, participants will be able to: • implement a 5-step change process to address any human performance issue, • analyze and uncover the true root cause of performance issues with the PIC/NIC Analysis®, • create a behavioral roadmap for change initiatives that links critical pinpointed behaviors from each • organizational level to desired business results, • integrate short, high-impact coaching interactions into their daily work, • build and refine others’ coaching skills through a positive accountability and shaping process, • develop positive work relationships by recognizing and improving their impact on others, and • foster engagement and discretionary effort through positive reinforcement strategies.

At the completion of this workshop, participants can expect to have: - Knowledge to permanently improve leadership skills - The ability to optimize performance through analyzing and addressing the causes of performance issues - Tools to create an environment of collaboration and innovation to drive business results - A process to shape positive behavior and promote discretionary effort through the use of behavior science