By harnessing the latest instructional design for online learning, participants will learn the MTI method of Managing Workplace Conflict and how to deliver the MTI seminar modules both in-person and virtually (Necessary Knowledge, Successful Conflict Conversations and Third-Party Resolution). The certification also features the Conflict Dynamics Profile (CDP), an individual assessment that increases self-awareness and improves conflict management skills. By completing the program, participants become certified to present, administer and provide feedback on the CDP-Individual (CDP-I) Assessment.

The CONFLICT DYNAMICS PROFILE® (CDP) is a powerful assessment developed to prevent harmful conflict in the workplace. Backed by sound psychometrics and solid evidence of reliability and validity, this instrument provides managers and employees with a greater awareness of how they respond when faced with conflict. Individual feedback is an essential part of the CDP process. Each person’s individual results are delivered by a trained practitioner and include both explanation of the instrument and dialogue about the results. Since this feedback session is so important to the value of the instrument, we require that the CDP be administered only by certified professionals.