Courses in the path provide a basic understanding of financial management and the budgeting process, budgetary analysis, and control. Learners delve into the components of financial statements and their analysis for better decision making. This path also provides learners with the key terminology to help them understand and speak the language of finance and accounting.

In this course, you'll learn how to gauging your organization's high-performing potential, manage for cross-functionality, manage your company's talent, manage the unique needs of experts, and how to foster mentoring relationships.

This learning path prepares individuals to develop and apply these skills in the context of their own experience, and ultimately integrate them into their own work environment.

In this course, you'll learn how companies can benefit by embracing diversity and recognize how prejudice and stereotypes can cause barriers for some employees in the workplace. You'll also recognize the implications of cultural expectations on diversity in the workplace, identify reasons organizations encounter resistance to diversity, and actions you can take to improve social and cultural diversity.

This learning path describes how online and social media marketing is changing the face of marketing, the difference between strategic and tactical marketing, and the elements of the marketing mix. It also discusses the importance of having an effective distribution model and the things you should consider when selecting a distribution channel. Finally, it discusses how to conduct an internal analysis as part of the process of developing competitive marketing strategies.

In this learning path, you'll learn how to build rapport with customers. You'll explore strategies for providing excellent on-site, telephone, and internal customer service. You'll also learn about conflict resolution tactics and guidelines for developing a customer service strategy for your organization.

In this course, you will learn to identify the characteristics of influence and recognize considerations when preparing to use influence in a situation. You will also develop the communication skills to employ when using the law of reciprocity and to influence others using reciprocity. You will also be able to use effective language to influence others, recognize situations that may cause resistance, and sequence examples of the steps for managing resistance.

In this learning path, you'll learn about the importance of identifying top performers and keeping them engaged and the value of performance appraisals, including how to develop performance plans. You'll learn about the phases and activities involved and performance management, and finally, you'll learn how to identify, assess, and deal with performance problems among your employees.